EZ WAY 易利委

關貿網路股份有限公司

About this app

EZ WAY Yiliwei
Customs and Trade Online Customs Clearance Value-Added Service - Customs Declaration Appointment
Provide the consignor to entrust the customs broker to make a one-time appointment when importing and exporting.

Instructions for use rights:
(1) Camera - ID photo
(2) Telephone - call customer service or customs broker
(3) Read the mobile phone status - Telecom authentication (registration, real-name appointment use)
(4) Storage Space - Browse Image Gallery

※Remind you:
●In order to ensure the security of your account, please do not use a cracked (eg root/JB) mobile device, and install protection software in the device.

●In order to have a better user experience, this APP is suitable for the operating system of Android 5.0 (inclusive) or above, and users are recommended to update the mobile operating system to the latest version (Android 8.0 (inclusive) or above).

●The personal information collected by EZWAY includes:
User's name, unified ID card number, date of birth, contact information (mobile phone number, e-mail) and other information.

Ratings and reviews

For one, the fact that you have to re-register every time they update the app is incredibly inefficient. Two, I just updated it and I can't get through the onboarding because the layout isn't responsive to my phone layout. I can't select the link that says "start" so I literally cannot enter the dashboard, re-register, nothing. Useless. Which is very upsetting considering this is something that needs to happen for your packages to come in. You'd think they'd actually try to do a good job.

It doesn't work with some types of resident cards, such as the Taiwan Employment Gold Card. I get stuck at the step where I need to take a photo of my ID card... the app is unable to take the photo, and therefore I'm unable to complete Real Name Verification. Ever. This means every time I ship anything online, it's always a hassle & lots of manual paperwork to fill out, phone calls to make, etc. Every time, they tell me, "just use the EZ Way app!" But it doesn't work 😭😭😭

You have an option to choose between Taiwanese citizen and non-citizen, so you think they app would be more foreigner friendly. I have the same complaints as every other foreigner reviewing this app. My ARC starts with two letters, the app only allows you to enter one letter. My full name has more characters than the app allows you to enter. Useless.