Paul Winstone
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Having just given a negative review I'm having to correct it slightly. There is a bug in this match 3 puzzle game, that once bought, completed and uninstalled / reinstalled, when you start playing again, after the first level, it asks you to buy more stuff you need to progress. When this occurs, for players who've bought this previously, don't select the BUY button, just select the BUILD button to continue free of charge. (Only if you have initially paid for the game!!) 🙂
25 people found this review helpful
A Google user
Love the game but it just lost all my save data. Finally got green masks on all the base difficulty level last night. I opened the app today, and it's back to the character creation screen. My save data has gone. No other games have been affected, just this. Nothing has happened recently either in terms of updates. I've sent an email to Support but would love an answer here! Thanks.
27 people found this review helpful
EJ Games LLC
February 12, 2020
We're terribly sorry for the issue, Samuel. Unfortunately, we're unable to restore your progress for technical reasons. We'll investigate the issue to prevent the same error happening again. If you made purchase, please email us at support@herocraft.com and we'll cancel ones.
Gaia Basile
I used to love this game, but a few months ago it blocked and will not let me add another player, hence play the game over. I had paid for this game and i tried uninstalling 30 times, but still, it is stuck to that one player and completed games and will not let me select a new player or start a new game. PLEASE CHECK and tell me how it can be fixex
8 people found this review helpful
EJ Games LLC
November 1, 2021
Hello! Many thanks for your interest and feedback. We apologize for this issue. Please, contact us at support@herocraft.com, describe the problem in more detail, and include your device and OS info. We will try to help you!