Olivier Caudron
The app is well designed and works well. However it is extremely eager to get access to my mobile device, asking all sorts of permissions including to install apps in the background, and providing services I don't need. In fact it's not giving any choice. You have to accept their dictates or you can't use the app. I need it because it is required by the installer of my charging station, otherwise I would have uninstalled the app immediately. Unacceptable.
3 people found this review helpful
You're right, the copy was confusing indeed.
We're just explaining why this permission is important for the Smappee App.
You can certainly refuse the permission on the next screen. You get the option to allow or deny the permission.
We have adjust the copy of the button in the latest app version (v1.19.1)
I hope we deserve a higher app rating? š
Fabio Pergola
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Hi, I have the gas/water monitor, when you want to configure the optical sensors, the last step where you need to test the pulses with red line, at that point, the app crashes after a few sec on that screen, tested with OnePlus and Pixel device, both same issue... Ticket 81390 voor screenshots
1 person found this review helpful
Hello Fabio, thank you for reporting this issue. Our developers are investigating into it. The support team will keep you posted on your ticket.
Tijl Vanpraet
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Apparently Smappee hasn't considered the possibility that a home that has one of their chargers may change owners. The app is completely unusable for me as "this serial number is already in use" and their support pages offer no guidance whatsoever.
1 person found this review helpful
Hello, let's help you with that! Please reach out to our support team at support@smappee.com for further assistance.