Æ Elve
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11,000+ loyalty points disappeared when I got your app. Beyond upset is an understatement. That's a lot of money these days. I have been in contact with your customer service team once(!)after reaching out multiple times over wk. They've since dropped coms& have yet to put in any kind of resolution. I have proof of my points. The only a ghost product person is because of Sydney Cummings and not being able to use my points to put to that is unacceptable. Had NO problems on web before now screwed.
carrie eckermann
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i saw that there was a loyalty badge for making a purchase online so that was my motive. Easy to download. It was clear i couldn't sign in with my web account. **unclear if i could use the same account to 'sign up' and link the intended purchase to my already arduous journey of acquiring points. I would leave more details of my frustrating journey, but I can only use so many words to say...theres a lot of room for improvement.
David Uhlmeyer
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I get emails from Ghost about upcoming products, restocks, and deals. But when I open the app, nothing shows up in the news or upcoming section. Which is a shame because you're supposed to be able to get notifications when something launches. The app will send me a notification but when I do open it, nothing (if I don't read it when it pops up in my screen, then it's gone). The concepts are there but still not working properly. Love the product, don't use the app.
14 people found this review helpful
GHOST Lifestyle
May 6, 2021
We've made an update to the app to fix this - feel free to install the update and sign in. If you're still experiencing any issues, shoot us an email at support@ghostlifestyle.com. We've got your back!