Peter Wylie
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Hello, Thank you for updating, refreshing the view within the app. Ever since the latest update, there have been multiple issues though for stability. The Bluetooth keeps disconnecting even while my phone is in my hand. It requires me to re connect with the app. The app will crash no matter what if I leave it open on my phone. The ability to change "channels" has been very glitchy and can cause the app to crash if you try to change too quickly. Please fix soon! Going crazy....
2 people found this review helpful
Cochlear Bone Anchored Solutions AB
12 March 2024
Thanks Peter Wylie for bringing this issue to our attention. We’re sorry you are experiencing it. Please visit www.cochlear.com/customer-service for your local Cochlear Customer Service team contact details. The team will be happy to help you. – Cochlear Customer Service
Kevin Cronkhite
the app is slow at launch making it hard to mute your proccessor in loud environments. however it works. please make a wear os app for my watch that communicates with this app or directly to hearing aid
Cochlear Bone Anchored Solutions AB
8 May 2024
Thanks Kevin Cronkhite for your review, we appreciate you sharing your experience. We’d like to help you with your issue. Please visit www.cochlear.com/customer-service for your local Cochlear Customer Service team contact details. They’ll be happy to assist further. – Cochlear Customer Service
Elle RJ
It's ok. It's good at controlling volume and having your own personal settings. But it's overall retarded. Get an update on your HAs or the app itself? It completely wipes all the settings you had on there. Battery starting to get low, but is still working? It completely disconnects your HAs until you put new batteries in. Then with all of these, you have to log out and reset the entire app. But every time you log out, it completely wipes your settings. It is frustrating.
2 people found this review helpful
Cochlear Bone Anchored Solutions AB
20 February 2024
Thanks Elle RJ for sharing your experience. Please visit www.cochlear.com/customer-service for your local Cochlear Customer Service team contact details. The team will be happy to help you. – Cochlear Customer Service