Sarah Draycott
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Easy to set up and connect to my meters. Participated in all the events so far and successfully generated many 'pending points' HOWEVER... only 1 lot of points have actually cleared to my account, the rest are still pending! What is that all about?? The service for checking the usage to pass the points for approval needs to be quicker than this. I'm doubting if the rest will ever get passed the 'pending stage' and if not then the whole rewards programme is 'pointless'!Update-points approved :)
22 people found this review helpful
ScottishPower
8 April 2024
Hello Sarah Draycott,
We apologise for the delay in receiving your points. Unfortunately, points can only be added to your account once National Grid ESO verifies your energy savings. This process can take up to 60 days from the day of the event to complete. Thank you for your patience.
Thanks for being a Power Saver.
Calum Adams
A useless endeavour. Taken part in all the events since it started in November. Aside from the amount of points given being pale in comparison to the smallest voucher, every single one is still 'Verifying your savings with ESO'. I'm quite certain I could dispatch a snail to Australia and it'll arrive before these points do. In short, don't waste your time. Knock your electricals off for an hour every now and then to save money on your own terms, using this app is (literally) pointless.
122 people found this review helpful
Paul Roberts
If you want to raise your stress levels, then excellent, otherwise totally useless. The app doesn't allow you to enter your account number with the spaces as it appears on your bills etc. Keep getting messages telling me there is a newer version on the Play Store. When I go to update the app, I find there is no update available. Given up.
14 people found this review helpful
ScottishPower
8 April 2024
Hello Paul Roberts,
We apologise for any inconvenience caused and appreciate your patience. We're pleased to inform you that the issue with the app update has been resolved. Please feel free to reach out if you need any further help.
Thanks for being a Power Saver.