T C
Hi. I've tried to use a charge point twice and both times I've got a message like "start point has been rejected". This sounds like there's an error with the charge point but after retrying about five times it turns out that it's to do with the payment card. This is really not helpful. I strongly suggest that if there is a payment problem then the message makes that clear. I stood for about 10 mins in the freezing cold trying to fix an issue which I could have fixed in a minute.
15 people found this review helpful
Duncan Pierce
App and local charging point are both very unreliable. After a period of not using it, app now says my password is wrong. Requested password reset email twice. Nothing arrived, even in spam. Tried to create new account but it now wants £10 to create a PAYG account. Suspect they have deleted my account to ensure I pay the £10 up front. But no email from them about it. Most annoying: charge points are unreliable and claim to support contactless when they don't. Customer services not great either!
1 person found this review helpful
A Google user
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This is probably the worst charging app out there. It starts with the name being unintuive, followed by a complicated registration process. It takes a while to figure out how to start a charge, and then the app keeps throwing error messages. PS: It took me another 15 minutes to start a charge, and that is after spending 15 minutes to set up my account in the first place. Seriously, the worst EV charging app I have encountered so far.
30 people found this review helpful