Matus Pribylsky
Worked fine before last update. Now it forces me to enable NFC before starting the APP. I used it without enabled NFC for years until now. When I forget to enable NFC before starting the APP, I get a warning message that can be closed only when I enable NFC, but then the APP looses all keys and is unable to sync them back. I have to close the app and open it again, with NFC already enabled, for it to work. And like magic the keys are suddenly present. I already reinstalled the APP to no change.
2 people found this review helpful
dormakaba Schweiz AG
04 January 2024
Greetings, We regret any inconvenience caused by the recent update, especially regarding NFC issues. Our team is actively addressing these concerns, and your feedback is instrumental in driving improvements. We appreciate your patience and ongoing support. Thank you.
Tom Due
- Flag inappropriate
- Show review history
Got it working after firmware-update, costing 100 bucks (!) for 10 minutes work of a guy. Complicated transfer of the digital key from the evolo smart app to this app. App keeps stopping (crashing)! Needs a lot of improvement and please include firmware updates with mobile phone that can be done by the user. One more thing: the digital key is lost if you reset your phone! And you can't transfer it to a new phone! This is in unacceptable! We need this to be solved! Make it transferrable! Solve the issues, don't tell me it cannot be done! Still keeps crashing after update!
6 people found this review helpful
dormakaba Schweiz AG
07 October 2020
Thank you for your rating! We are sorry that you do not like our app. We are continuously working on improvements of the app. Digital keys cannot be transferred to other devices due to security reasons. Please share your further input with us at info.mobilesolutions.CH@dormakaba.com
Ankush Algudkar
The app was working fine till it began crashing on me and all digital keys were deleted. I've lost access to my co-working space and they can't help me out as well. Please fix the issue immediately.
1 person found this review helpful
dormakaba Schweiz AG
04 January 2024
We appreciate your feedback and we apologize for any dissatisfaction you may have with our product. Please visit our official website for local support and contact our customer service team in your country for further assistance. Thank you very much.