Thomas Maxisch
Simply doesn't work. The connection was always an issue with the app. No matter how close, it took forever. Now with the newest version, it connects 1 it is 10 times and when I want to click on a routine, the app crashes. My very expensive system has become unusable! I cannot adjust anything anymore. Dear in-lite customer service, as this is the only way to interact with the smart hub, this needs to be rock solid and super stable.
Hi Thomas, I'm sorry the system isn't working at this moment. We're solving these app crash bugs right now. About the connection problems I would really like to send you some information. Can you send an e-mail to cs@in-lite.nl, so I can replay on that? I'm sure I can help you with it! Or give us a call on +31184-688760. Kind regards, team in-lite
Ken
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Update: App was updated and is now working again after two months of not being able to control my lights. Original review. App no longer works at all after putting in my account. Just goes to a blank screen and I can't do anything unless I clear cache and data or reinstall the app. I can no longer control my lights due to buggy software.
2 people found this review helpful
Hi Ken, Did you try to remove the app, reinstall and clear the cash? It can be also has something to to with your settings on you phone. I'm sure this steps will do the trick. if not, don't hesitate to call us and if possible; make a report in the in-lite app. Kind regards, Team CS.
Lynn Hollerbach
App and hub are ineffective.Even when properly connected and with routine set up for stair lights on at Sunset...there's no recognition of sunset/turn on. This has been Uninstalled and reinstalled, twice, by contractor installer...worked briefly...then quit again. I've submitted multiple emails via app in the "Report an Issue" under "Settings" and got ZERO.Then submitted a "problem" via their online site...nothing. Found US tel# to call, twelve rings, got a machine to leave message.Unacceptable.
Hi Lynn, We are sorry to hear that you were unable to get in touch with us directly, we apologise for this. I immediately checked for you what unfortunately went wrong. I have since understood that you are in contact with my colleague Leandra from our head office in the Netherlands, hopefully you will be helped soon. Kind regards, team in-lite