Matt Blackwell
Citihop is a great service, but the app is awful. So challenging to find where a specific car is available, and then having to scroll through 24 hours of time in ten minute intervals from midnight is such a pain. If a location is selected, I scroll through the 24 hrs of time and pick my preferred time, then if the vehicle isnt available I have to start from scratch. Takes so much effort to find an available vehicle. Frustrating
3 people found this review helpful
Erin Keenan
Pretty good overall. My only suggestion would be to make it easier to know when certain cars (like cargo vans) are actually available, rather than having to insert proposed times and be told, sorry it's booked then. Every time you want to search a new day, the timing also resets to 12am, so it's admin heavy to try to search availability over several days. That's all, it's otherwise pretty good.
5 people found this review helpful
Pankaj Maurya
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Soo frustrating. I booked three times, and they automatically cancel it just before pickup I had enough funds in my bank account, and even after spending 30 minutes to clear the funds, Van was unable to lock through the app. I was on the call with the operator for a long time to unlock the van. On top of that, when I returned the van, it was unable to lock through the app again. It was after hours. DON'T BOTHER USING THIS APP.
9 people found this review helpful
Hi Pankaj, thanks for the message. You have to have funds available for the rental to go through, our team can see you were notified of this several times. If you didn't recieve any email or sms message can you please let us know and we can look further into this? Many thanks