eMed

eMed UK

About this app

Get help, 24/7, Monday - Sunday.

eMed gives you easy access to GPs, Physios, Advanced Clinical Practitioners, Mental Health Practitioners and Pharmacists, day and night, right from your device.

We are here for you when
You need an appointment 24/7, day and night
You need medical advice, referrals, sick notes, and prescriptions
You need help for the whole family, including children
You want to be seen from home on your phone or device
You want to choose who you see - we have 5 types of experts ready to help:
GPs
Advanced Clinical Practitioners
Mental Health Practitioners
Prescribing Pharmacists
Physiotherapists
You want same day prescription collection from any UK pharmacy or same day delivery on prescriptions in London
You need a referral to a specialist
You need help when you’re away. With our private service, you can get help when you’re travelling, at home or abroad *

* Patients can be seen when abroad, excluding: North America (USA and Canada), Germany, China (including Hong Kong), Australia, New Zealand, South Africa


HOW DOES IT WORK?
• Download the app for free
• Book video or audio-only appointments with a range of clinicians at a time of your choice
• Prescribing clinicians can send an electronic prescription straight to the UK pharmacy of your choice or choose same day delivery in London


GP AT HAND - GET FREE, 24/7 ACCESS TO NHS CLINICIANS
GP at Hand patients can book video appointments with a range of NHS clinicians, including GPs and physiotherapists. Appointments are free, available 24/7 and you can choose a time that suits you. In-person appointments are also available at our London clinics.

To register you will need to switch from your current GP practice. Once an application is made, a registration period will apply before you are able to access the service.


BUPA MEMBERS
If you have BUPA private medical insurance, you can speak to a clinician via the Babylon app for free. Just enter your BUPA membership code when registering.


SAFETY
Your data is always safe. We’re regulated by the Care Quality Commission (CQC) for our doctor appointment services in the UK. Our clinicians are experienced and our doctors are GMC registered. We take data security extremely seriously and we are compliant with ISO 27001 as well as adopting robust safeguarding measures to protect all medical records and personal data.


Download the app for free and take control of your health.

Ratings and reviews

Struggle to get appointments in a timely manner, and chat and feedback doesn't work. When I was unable to get an appointment in reasonable time do discuss pain management, there were nothing for two weeks. When I then tried to use the chat to see if there were any alternatives, it repeatedly gave an error message. When I submitted a message on the website, it failed to give any acknowledgement. When I then tried to submit a review on the website, it repeatedly gave internal server errors.

Gets worse each time I use it (or is it each time they're bought out?) The clinicians almost always turn up late. Sometimes they don't turn up at all. If they do turn up, the video call I've booked is usually replaced by a phone call 'for technical reasons'. And, the icing on the cake, when they don't turn up I usually get an email blaming me for missing my appointment.

Forced to sign up as I'm not in a GP catchment area. Once you are able to access treatment that treatment is very strong. They use good people. However, the app itself (which I'm rating) is incredibly unintuitive and not user-friendly. It's designed to stop rather than enable you to contact people. Leading to hours of "computer says no" frustration as you go round in circles failing to find a route to the help you need. Such a shame as it could be an excellent service.

What's new

Hello! We’ve made some improvements to our app. In our latest version, we’ve:

- Improved the general look and feel of our app.
- Fixed bugs and improved stability to enhance your overall experience.

We’re always looking for ways to make our service even better, so if you have any feedback, please get in touch at [e-mail]