SEB cares

Name: SEB cares
Availability: InStock
Rating: 2.200000047683716 (3202 reviews)
Author: Sarawak Energy Berhad

Sarawak Energy Berhad

2.2

3.2K reviews

100K+

Downloads

Everyone

About this app

“SEB cares” is here to serve you better. Update or download the app today to use the app with a brand-new look!

Easily perform your electricity-related transactions by:

• Viewing your bills and pay anytime through the app
• Reporting your customer service and technical issues using the ‘Make a Report’ feature, and keeping track of the status
• Tracking your electricity consumption for 3, 6 and 12 months in a single screen
• Receiving real-time alerts on planned and unplanned power outages
• Subscribing to our e-Bill service to receive electronic bills on time
• Getting in touch with our virtual assistant CARINA
• Accessing in three (3) different languages – English (default), Bahasa Malaysia and Mandarin

Best of all, the app is free! Get the app now and stay connected with Sarawak Energy wherever you go.

Updated on

Aug 29, 2025

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.

This app may share these data types with third parties

Location, Personal info and 3 others

No data collected

Learn more about how developers declare collection

Data is encrypted in transit

You can request that data be deleted

Committed to follow the Play Families Policy

Ratings and reviews

2.3

3.14K reviews

Azrath

September 10, 2025

The delay system, takes time for them to update the bills. i paid my bills for last month and it took a week for this system to update history

Sarawak Energy Berhad

September 10, 2025

Hi, we apologize for the inconvenience you’ve experienced. Please share with us your contract account number by contacting us at 1300 88 3111 or emailing to customercare@sarawakenergy.com. We’d be delighted to help investigate what caused the delay and resolve this for you. Thank you.

A Google user

February 22, 2020

Been using this app for a long time but suddenly this year, I could not even open the app! Loading took so long and don't even load at all.. to have disruptions like this really a pain. Hard for me to monitor and pay my bills. Forcing me to a point to uninstall and reinstall it again. We will see how it goes. 5* for working app, but since it it not working currently, I'll just give it a 2*. Sorry.

55 people found this review helpful

Sarawak Energy Berhad

February 22, 2020

Hi Hafizah, truly sorry for the inconvenience caused. We are still in the midst of rectifying this issue. Alternatively, you can login via our website at sebcares.sarawakenergy.com.my for billing information and others. TQ

Veratyr Hor

May 20, 2022

I failed to register the first time around. When I tapped on the REGISTER button after providing all the required information, the message said the password was empty. It was not. I had keyed it in. Incidentally, There was no indication to confirm my password. So, I uninstalled the app and downloaded it again to install. The second time around, there was a line that said for me to confirm my password. That I did, and I got registered. Next, I logged out, and then logged in again. The line that said "You last log in was at/on" was devoid of any data. That is not important to me. I proceeded to make a report. I tapped on the icon for billing and meter, and then tapped on 'make report'. Nothing happened. I logged out and tried again, and the same thing occurred - nothing happened after I tapped on 'make report'. Considering this app was not introduced only yesterday, so to speak, it is, I am sorry to say, unworthy of even 1 star.

53 people found this review helpful

Sarawak Energy Berhad

May 20, 2022

Hi, we apologize for the unpleasant experience in using our app. We assure you that this is not the service we aim to provide. Kindly contact us through our care line at 1300 88 3111 or email us at customercare@sarawakenergy.com for us to ascertain further details to have this issue resolved by our team. Thank you.