Carolina Bonamin
Horrible way to register. Takes too long, they have a manual process to do the registration and that means that they need 2 working days to do the registration. In the mean while you can't use any of the benefits. At the same time,if you loose or change your phone you need to unregister and re register in the new one. Taking even more time to do so, cause the process is completely manual
3 people found this review helpful
Benjamin Wilkman
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Good when working, problem is its not working. Benefits like dinner for two and Nordic lounge requires you to scan a qr code at the restaurant. Problem is that the app scanner is so dark that it cant read the code. (Latest version of Android) When posting ticket about this issue they tell you that it will take 2-3 bussiness days to solve. After there is message "valid membership required" when trying to access the benefits. And this issue has not yet been resolved. (2 months has passed)
American Express Holding
May 14, 2024
Thank you for sharing your feedback with us. We apologize for the inconvenience you've experienced. Please reach out to our customer service again with your concerns and we will look into the issue.