![](https://play-lh.googleusercontent.com/a/ACg8ocKJ-BgKZKPHFVkoPcnBIDNAba0MX2y15ZfmfdGXMxpdLkO3Og=s32-mo)
Julie Nys
Loads of problems, very often I cannot access my accounts through the app for I don't know which reason. Haven't been able to check my accounts for weeks (months?) now. I am living abroad and often travelling, hence this is incredibly inconvenient.
Banque Internationale à Luxembourg SA
June 5, 2024
Hello,
Thank you for your message and we apologise for the inconvenience.
At your request, please send an e-mail to technique@bil.com with a screenshot of your error message so that we can rectify the problem and give you access to your accounts again.
Best regards,
BIL Client Care Center
![](https://play-lh.googleusercontent.com/a/ACg8ocJj5DqSZ574pct5vu7jAp9MfYf2QnlptMdudaQyrDkTwdvgBQ=s32-mo)
Andreea Bădeu
A lot of problems, I often cannot access my account, I don't understand how a bank cannot come up with a functional app. Very disappointed, I'm considering changing the bank because of this
Banque Internationale à Luxembourg SA
July 17, 2024
Hello,
Thank you for your message and we apologise for the inconvenience.
Following your request, please contact us on +352 4590 5000 so that we can help you.
Best regards,
BIL Technical Hotline
![](https://play-lh.googleusercontent.com/a-/ALV-UjUoSTBHw7wIWE8tRcki4DwzwlTmol8F3sGcEa7w1GHWXxG9Ghu5=s32)
Jasem Sarafraz
The most thief bank, they stole money from me and many of my colleagues and friends had the same experience with this bank, the app is full of bugs, you are forced to receive messages from this app which is full of bugs, 3 times I had to go to bank to resolve their app issue and they charged me 100 euros for their fault, just horrible
Banque Internationale à Luxembourg SA
July 22, 2024
Hello, Thank you for your message and we apologize for any inconvenience. Please contact us on +352 4590 5000 so that we can help you. Best regards, BIL Hotline Technique