CarShield

4.6
2.8K reviews
100K+
Downloads
Content rating
Everyone
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About this app

CarShield Mobile is designed for contract holders to be able to view details of their contract through their mobile device. Application includes information for claims, roadside assistance and customer service for when you need it most.

Deductible may apply. See Contract for Rental Car eligibility. CarShield markets vehicle service contracts administered by American Auto Shield, 1597 Cole Blvd #200, Lakewood CO, 80401; FLORIDA License number: W111454. Parts of like kind and quality may be used including remanufactured parts. Coverage not available in California.
Updated on
Dec 20, 2025

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
No data collected
Learn more about how developers declare collection

Ratings and reviews

4.6
2.76K reviews
GESILA BOLTON
October 21, 2025
When I open the app, nothing shows except a white screen and it stayed white for 2 minutes!!! This has happened every time I've tried to open the app which was today and 3 months ago!!! The current version is installed as well!!! There's something obviously wrong with the app. I've read other users comments about having the same problem. I've had Carsheild for a few years now and fortunately I haven't had to use them except for 1 time with no big issues. Uninstall the app. Use the website.
8 people found this review helpful
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CarShield
October 29, 2025
We're sorry you're having trouble with the CarShield app. Please also ensure your phone's operating system is up to date. If you still experience issues after that, please contact customer service at 1-800-587-4162 for further assistance.
Jacai Bass (Jay)
January 29, 2024
Fix your account status! It's been showing me that my account is past due even though I always make payments on time. Once, I thought perhaps something happened and my autopay didn't go through, so I ended up paying twice and had to request a refund. I'm not sure why this is taking so long to fix, but I should not have to call in to ensure my account is active.
23 people found this review helpful
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Jan Thomas
December 10, 2025
I needed to change my credit card information. I have tried to call numerous times calling 3 different numbers and I could not get through any of them. I kept receiving a message that you were not taking calls, try back later. So I waited and STILL you did not answer the call. I even tried calling the roadside assistant and STILL no answer. So I ask myself, Maybe this service isn't worth getting involved with. So how can you offer assistance if you never answer the calls?
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CarShield
December 11, 2025
We understand your frustration and truly appreciate your feedback. Your experience matters to us. While we can’t reach out without more information, you can update your payment method in the CarShield App or Customer Portal under Payment Details → Add Credit Card, or call 1-800-775-1885 for assistance!

What’s new

Bug fixes and improvements.

App support

Phone number
+18009749385
About the developer
NRRM, LLC
admin@carshield.com
339 Mid Rivers Mall Dr Saint Peters, MO 63376-1516 United States
+1 636-875-1230

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