A Google user
The updated app is much better since my last review 2017. It is very convenient, accessible, and accurate. The only con is if you need your banking info on a Sunday. The system will not show your pending payments, but have that amount added to your available balance making it seem as though you have more money than you really have. Just be careful on your Sunday purchases and balances. Besides this, I love the app. Thank you.
5 people found this review helpful
We appreciate your feedback and would like to address your concern. The Available Balance typically includes pending purchases with most of those funds being held until the final transaction is posted. Please contact us at 281-856-5300 or by email using info@fccu.org and we can provide more clarification. Thank you for being a member of FCCU!
A Google user
App freezes then kicks you out making it necessary to sign in all over again. Doing anything beyond checking account balances or making mobile deposits is impossible, especially updating security preferences. Now I get to make a special trip to my local branch to get my wife's phone number listed so she can actually get into the app. This, after attempting several times to do so in the app, and her access randomly being discontinued after the initial set up in the branch. Thanks FCCU!
12 people found this review helpful
We apologize for the trouble you are experiencing within our mobile app. We'd be happy to take a look into this for you, please contact us at 281-856-5300 or by email using info@fccu.org and we will work with you to address this concern.
A Google user
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The check reading system is garbage To elaborate it has great difficulty in reading checks even in the most pristine and perfect conditions it simply can't cope. Other banking apps are miles ahead and are much faster and far more reliable. At the most this app can somewhat reliably when the stars and moon are aligned transfer your funds around and do very simple money managment. Other than that it is very clunky and cumbersome.
15 people found this review helpful
We appreciate your business and regret the challenges you've experienced when attempting to deposit a check. We have taken steps to build an update to address these specific mobile deposit issues. The update will be release in the coming weeks. We appreciate your patience and can contact us anytime at 281-856-5300 or by email at info@fccu.org.