Swachhata-MoHUA

JANAAGRAHA CENTRE FOR CITIZENSHIP AND DEMOCRACY

About this app

The Swachhata-MoHUA is the official app of Ministry of Housing and Urban Affairs(MoHUA), GOI.

The app enables a citizen to post a civic-related issue (eg; a garbage dump) which is then forwarded to the city corporation concerned and thereafter assigned to the sanitary inspector of the particular ward.
The app has been redeveloped by CMS Computers.

How does it work?

Take a picture of the Civic-related issue using your smart phone, and post it in one of the following categories.

・Garbage dump
・Garbage vehicle not arrived
・Dustbins not cleaned
・Sweeping not done
・Dead animals
・Public toilet(s) cleaning
・Public toilet(s) blockage
・No water supply in public toilet(s)
・No electricity in public toilet(s)

The app will capture the location while the picture is being taken. Just type in the landmark of the complaint location. The complaint will then be assigned to the concerned sanitary inspector/engineer.

You can also vote up on any other complaint relevant to you. You will get regular updates on status of the complaint in the form of a push notification with the ‘Resolved’ image uploaded by the assigned sanitary inspector/engineer.
You can also reopen the complaint if you are not satisfied with the resolution of the complaint.

New Feature:
1. Don’t like what you posted? No problem! Our new feature now allows you to edit or delete your complaint. You can also post complaints by uploading photo from your phone’s Photo Gallery and then add the location of the complaint in our Swachhata App!!

2. Engineer can Login to Swachhata-MoHUA app feature.

For any queries regarding functioning of app and systematic procedure of app please contact us either through e-mail to [e-mail] or call 1969 helpline. We're happy to serve better to empower your active citizenship.

Ratings and reviews

not able to post complaint regarding garbage dump since a long time. App is full of bugs. No option to upload photo from gallery. If we take a photo in the app, while posting complaint, once photo is clicked, there is some error in app and again all details have to be entered and this loop goes on and on and complaint cannot be registered.

Very poor service experience! Once you raise a complaint, there’s no option to track or follow up. You can’t even see the details of your complaint or the engineer assigned to it. After waiting for several weeks, when you call for an update, they simply say it’s the wrong number. Extremely frustrating and unprofessional service.

Not a user friendly app. It takes the location automatically. I am not able to update or change the location if I want to post the picture of my non-current area. So ideally I will need to stand there in the vicinity of garbage to mention the exact location.

What’s new

We release updates regularly and we're always looking for ways to make things better. If you've any feedback or issues, please report us from the app's report bug section. We're happy to help.