Boost Top-up

PayPoint PLC

About this app

Top up your energy on the go with the Boost Top-up app for PAYG Smart customers. It makes managing your PAYG energy easy. Just the way it should be.

Top up your electricity and gas in a few taps, or show your in-app barcode at any PayPoint.

Track your top-ups and see your account details all in one place.

Add a new bank card to your account in seconds or use Pay by bank transfer to pay directly from your bank account.

Ratings and reviews

Poor. Haphazard updating, not regular. Not sure of my balance, always having to pay more to be sure of being in credit. Was in arrears for the first time ever a few days ago. Had to get updated twice last week. Never had a problem with dumb meters. Still no better. Balance unchanged on app & so called "smart" meter for days. Expect to be disconnected anytime, because I can't be sure of what I owe or if I'm in credit.

How about a notification when my electricity is low? Simple surely? But no. Of little use and less informative than before. Worse still, I keep getting signed out. Even worse still, setting up and changing scheduled payments isn't just turn on/off and requires inputting card details every time - it doesn't even auto-fill! There's nothing good about this app.

Seriously, sort it out, my app hasnt updated since 22nd april, its now 6th may. Not a fan of the new app, this seems to be a running theme with most customers. Dont like not being able to check daily usage, dont like the split fuel system, loved the old system with the winter wallet option and you really should think about bringing that back, it was a massive help at the start of winter. If you actually do listen to your customers then maybe its time to make changes to the set up.

What's new

Boost Prod version 2.8.0(98).
The latest version fixes pay by bank service.