Kelly Victor
I've got two devices that I've tried to use with this app and neither of them will stay connected for more than a few seconds to a few minutes into play. The devices just shut off entirely even though they're at full or +90% charge. The longest I've had a device stay connected to the app was not even 3 minutes before disconnecting. I'm trying to get in touch with support but they've only said to reset the devices and unpair them, which I've already done a number of times. It's disappointing.
3 people found this review helpful
Triple A Marketing GmbH
August 1, 2024
In this case we would ask you to contact our support team directly (app.support@satisfyer.com). Our colleagues there can certainly help you.
Wendy Peavy
The developers need to realize that not everyone can make a video call, so this feature is very inconvenient, especially when you consider your biggest competitors in this market don't have such a requirement. I bought this brand because of prior experience with the technology and I like it. But the app isn't quite there yet. However, the "pause" feature in Close Range mode is priceless, and the one reason this review has 3 stars instead of 2. Please do not remove that feature!!
56 people found this review helpful
Triple A Marketing GmbH
March 3, 2021
Hello Wendy, thank you for your feedback!
We are constantly striving to improve our app as well as our products - that's why we take the valuable and helpful feedback from our customers very much to heart. We have forwarded your feedback directly to our developers. Of course, you can always send us your comments and requests directly.
Katelyn Soto
Was hoping to use this to replace my other one like it but not having proper a how to guide is frustrating. Then having to find out through reviews that you have to be on a video chat just to let my partner take control is disappointing and unsatisfying. Neither of us can video chat while playing with this and I agree with others that having it run in the background while on the phone would be a great improvement.
34 people found this review helpful
Triple A Marketing GmbH
June 2, 2021
We would be happy to know if your problem persists or could already be solved. If the problem no longer exists, we would be very happy to receive a positive feedback. If the problem persists, we would be happy to help you solve it. Please contact us by mail at app.support@satisfyer.com.