Swapfiets
2.9star
2.05K reviews
100K+
Downloads
Everyone
info
About this app
Swapfiets is world’s first bicycle subscription. For a fixed monthly fee you get a Swapfiets bike and we make sure it always works! If something is wrong with your bike, plan your appointment with our app. You can visit our store or we will come to you within 24 hours, wherever you are in the city. We will fix or swap your bike for a working one.
Our app is always ready to help you!
- Not a Swapfiets user yet? Sign up in the app!
- Flat tire or broken lights? With our app you can book a service in one of our stores or at a location of your choice. All in 20 seconds
- Looking for our store? The app will show you the closest Swapfiets store and the opening hours.
Our app is always ready to help you!
- Not a Swapfiets user yet? Sign up in the app!
- Flat tire or broken lights? With our app you can book a service in one of our stores or at a location of your choice. All in 20 seconds
- Looking for our store? The app will show you the closest Swapfiets store and the opening hours.
Updated on
Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Personal info
No data collected
Learn more about how developers declare collection
Data is encrypted in transit
You can request that data be deleted
Ratings and reviews
2.9
2.04K reviews
Oliver Holm
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May 22, 2024
Easy to use. Can't speak to the actual service yet, as I've only booked an appointment, but the app itself perfectly serviceable. The bikes are great, but that's not really relevant to the app itself.
1 person found this review helpful
Louise Brodie
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March 12, 2024
The Swapfiets concept is a good one. Yet, with only one shop in Brussels, you often have to wait a week before securing an appointment, leaving you without a bike and no compensation for not being able to use it. But what really did it for me was that I had to pay 720 euros in insurance franchise after my bike was stolen. It was locked and I returned the key. The price is prohibitive. Insurances would never charge that much, especially for a second hand bike in this condition. Feeling ripped off
1 person found this review helpful
Swapfiets
April 24, 2024
Hi Louise, I’m sorry to hear your bike got stolen. As long as the bike was double locked and you still have the key, we only charge a deductible. If you cannot hand in the key, the surcharge will be higher. We do offer payment plans in this case. Let me know if that would be helpful. Have a great day! Team Swapfiets🚲
Samba
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May 20, 2024
Poor responsiveness Accidentally placed battery into other Power 7 bike, despite giving the frame number and other information, was told I would have to pay for the battery, even after being told the owner deliberately eg hanging up on them - clearly to sell/keep stolen battery. it's ridiculous I have to pay for the battery that was in the SAME EXACT PLACE FOR SEVEN DAYS AND COULD HAVE BEEN RETREIVED. SERVICE AND RESPONSIVENESS IS JOKE
What's new
We have updated our referral program and how it’s represented in the app. Your discount code can be used by more friends now and you can see how much discount you’ve earned and still can earn in your progress bar in the app. So, are you happy with your Swapfiets? Refer it to your friends to get a discount if they sign up as well!
