Kendra Fink
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First, the photo process for virtual care is extremely frustrating. Takes 20 minutes to get 12 pictures that should take a few minutes. Second, it only works with an internet connection, which renders the tracking part of this app almost useless to me, as I frequently work out of cell service. Downloaded a separate, more functional tracker, where you can use the timer offline, edit the times if you forget to pause it, and sync/backup your data when you are back in service.
3 people found this review helpful
Align Technology
10 May 2024
We're sorry that you disliked the app. If you'd like to share additional feedback, please contact us at https://bit.ly/2qMoiAT.
Erin Lankowski
This app is the worst. Continuously crashes. It glitches alot so I have to retake my photos again. The timer doesn't even make sense. This app is designed so you don't have to visit your dentist in person and you are relying on sending photos to continue treatment. For as much as I'm paying to have Invisalign, this app is trash. I think a 3 year old could have done a better job designing it.
Align Technology
7 June 2024
We're sorry that you experienced problems with the app. Please contact us at https://bit.ly/2qMoiAT so we can get more information to assist.
Noah Beltran
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Not only does it require you to input a pin or use biometrics every time you open the app, it now randomly logs you out and messes with your time logs. Taking care photos is a chore, and the detection never seems to work properly. Terrible app. Update: Now it won't let me sign in at all. When I hit "Log In" the app goes into an endless loading screen.
Align Technology
31 May 2024
We're sorry that you're having a problem with the app. Please contact us at https://bit.ly/2qMoiAT so we can get more information to assist.