
A Google user
Got this system with Hippo insurance. It's a cool idea as other have mentioned but the sensors don't work at all. Mine are just for water and temperature and frankly you can dunk the sensor in water and nothing happens. Similarly it has been a constant 76 degrees for about 2 weeks (which is 100% wrong). I called customer support and they were really nice and helpful. The sent me a replacement sensor but it doesn't work either. Also i have check the batteries and reset the sensors. Oh well...
10 people found this review helpful
Honey Smart Home
10 October 2019
Hi Tim,
I'm sorry to hear that you're having trouble with the replacement sensor! I've got your original email pulled up, so if you're willing, I'd like to follow up with you there. I'm sorry that there needs to be any additional back and forth at all, but please know our team is always happy to help out however we can.
Best,
Julian @ Notion

A Google user
Setup is really buggy, instructions don't really make sense. Temperature seems accurate, I haven't test the other detections like water and movement. Setup: when adding the bridge it got stuck on the "Adding bridge" step and then just went back to the page to add a bridge. When clicking the button add bridge at the bottom, the screen would just flash for half a sec and do nothing else. Resetting bridge and killing app didn't help. I killed it again then it worked. Sensors were a pain too.
5 people found this review helpful
Honey Smart Home
1 April 2020
Hi Gaspard,
Sorry for the trouble installing your system! I'm glad to hear it worked out on a second attempt. Our team would do some additional investigation on this issue. We'll be in touch with an email to get a few details from you.
Our email will come from Support@getnotion.com if you ever need to contact us separately.
Best,
Julian @ Notion

A Google user
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I really want to like this product, but out of the excellent packaging, the bridge won't connect. Now I have a useless product sitting on my shelves that came in fancy packaging that lent itself to a great opening experience. Attempted to contact customer support... right to voice mail. 2 stars because the presentation/packaging is good... but the quality of the product and availability of customer support are unacceptable.
9 people found this review helpful
Honey Smart Home
6 February 2019
Hi Molon,
Please accept my apology for the trouble here. At this time (February 2019) our support hours are 9 AM to 5 PM MST. We'll do our best to respond to all inquiries including voicemails in one business day.
Otherwise please feel free to reach out to our team at support@getnotion.com for additional assistance.
Best,
Julian @ Notion Support