Steve Meyers
I cannot log in at all, it just hangs. The tablet app works fine, but the phone app does not work at all. UPDATE: After communicating with UCCU, I found that the problem was that I use a password manager (which is a best security practice for banking passwords). In order to work around the problem, I paste in my credentials, then do something in the username field (for example, delete the last character and then re-type it). The app then logs in correctly. This is not ideal, especially for customers who aren't aware of the workaround, but at least I can get in again. Hopefully this gets fixed soon.
Garrett Carr
Functional, but needs some work. I would say the app does what it needs to, but it lacks polish. For example, I have biometric face unlock on my pixel, but the app is ALWAYS excruciatingly slow to login. It's slow to load everything, always has been. Think 2010. It needs a facelift to be on par with almost any other banking app. Mobile card companion app is great.. but why is it its own app?? I'm honestly considering switching to a different bank, just so I can get a better app. Love the bank.
15 people found this review helpful
Hello Garrett,
Thank you for your feedback.
We're very sorry hear of your frustrating experience. This doesn't sound characteristic of the usual experience. Please reach out to us at support@uccu.com so we can gather additional info and look into ways we can make your profile load more quickly.
A Google user
When this app updated a few years ago, it took away my auto pay settings for paying my monthly credit card payment. 3 months went by before I noticed and my credit was ruined because of "missed payments." I talked to the company about it and they did nothing and took no responsibility. I started banking somewhere else. Don't bank here! If you do, check all your settings after every update.
4 people found this review helpful