jason taylor
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Apart from the app taking forever to load pretty much everytime i use it , which makes fast payments , very slow payments ! But apart from that issue the app is easy to use , tells me what i need and does most other things i need it to do pretty well all in all its a good app !
1 person found this review helpful
Newcastle Greater Mutual Group Ltd
March 21, 2024
Hi Jason. Thanks so much for your review.
Apologies for the inconvenience caused by the load speeds you have been experiencing. We will pass on a report of the extensive loading times for your device type to our team for investigation.
We're delighted to hear you are otherwise finding the app easy to use and that it is meeting your banking needs.
A Google user
You've made some changes but you STILL lack the ability to remove unnecessary clicks. After a payment, why are we left on a screen (phone and computer) that has no immediate method of return. Both this app and your online version are hopelessly unusable. What were you thinking! Previous comment below (which still applies) . The new version adds an element of clumsiness that defies logic. The new layout and functionality make it so much harder to do the tasks. Please restore the original!
4 people found this review helpful
Newcastle Greater Mutual Group Ltd
November 8, 2018
Hi Alan,
We value your feedback and acknowledge that there is plenty more we can do to improve our online banking solution Kind regards ^BE
A Google user
Hopeless .more pictures than info, can only see 1 transaction at a time . Can't see all accounts at once , slow, lost the email receipts option ,time consuming and inefficient. Go back to the old app and web site or lose the fancy pictures and replace with banking information . This is a bank changing update. Sorry.
18 people found this review helpful