Autotask LiveMobile

Autotask

About this app

Managed Service Providers (MSPs) need flexibility to manage client demands and get work done while away from their desks. LiveMobile enables Autotask PSA users to access their necessary work while on-the-go.


- Check in on your business anytime, from anywhere. We provide a full dashboard experience right to your mobile device.
- Access your service calls, tickets, tasks, appointments and to-dos in real-time.
- Enter your time into Autotask from your mobile device before it’s forgotten.
- Schedule appointments and to-dos the moment they come to mind.
- Search and access your account and contact information on the go.


All Autotask PSA users have read-only access to their data with LiveMobile at no charge (no license activation is required). A LiveMobile license activation will be required to make updates to Autotask PSA from your mobile device.

Ratings and reviews

Years later, a slightly smaller dumpster fire. This is after Datto's 2020 announcement of expanding the mobile team and "doing better". The Good: Logins work (that was a fun period!) Bad: Nebulous error messages when creating tickets. No, there isn't a system error. You likely just missed a required field. No ability to copy text (you can paste into text fields but not copy. You don't know how important this is until you lose it.) Out of chars to review.

Autotask wouldn't know what intuitive UI is, even if the mere concept of it materialized into the physical plane and blessed them with the collective knowledge of literally everyone else post 2010. Seriously, this app is absolutely attrocious to use. Just like the web portal! All I want to do is update my tickets without going to the ticket, edit, save, back, back, back (now at my queue), next ticket, repeat. This app is almost two years out of date. Cant wait to make the switch to Salesforce

Awful UX, awful performance...just awful. The navigation buttons move all over the screen instead of staying in place at the bottom. Simple gestures, like swiping left/right on the calendar to change days, are not present. It's clear the AT devs are under qualified. The app is missing simple features that are expected in a modern app. By the way - who decided it was a good idea to bake a version of Google maps directly into the app? It doesn't even work - since it can't find my location!

What's new

Bug fixes.