Parents Gateway
2.9star
3.57K reviews
100K+
Downloads
Everyone
info
About this app
Parents Gateway is an initiative by MOE to enable parents with Singpass to interact with schools more conveniently on administrative matters. Parents will also be able to use this app to stay updated on school’s programme and activities.
The mobile app is currently only available for mainstream MOE Kindergartens, Primary schools, Secondary schools and Junior Colleges/Centralised Institute.
We appreciate if you can share with us your feedback to help MOE enhance and improve the experience, benefiting more parents in future.
[Known Issues]
- Samsung S7 on Android 6 and 7 is known to have compatibility issues. To use Parents Gateway, please upgrade to Android 8
- Enhanced security measures have been put in place for rooted devices. The security measures is known to block apps such as Lucky Patcher and Rom Manager.
Uninstalling these apps will enable you to use the Parents Gateway app.
- No or inconsistent notifications received by Oppo and Huawei devices. This is due to battery optimisation configurations set by manufacturer.
[Note]
- If you choose to log out of Parents Gateway, you will stop receiving notifications for new announcements and consent forms until your next log-in.
- The Parents Gateway app uses Singpass to identify parents of students in MOE schools. Singpass is only used to identify and authenticate the parent. The Singpass ID and the password will not be stored in the app. Upon successful authentication, the connection to Singpass will be terminated and the login will henceforth be managed by the Parents Gateway app. There is no risk of Singpass credentials being stolen if a user stays logged in.
The mobile app is currently only available for mainstream MOE Kindergartens, Primary schools, Secondary schools and Junior Colleges/Centralised Institute.
We appreciate if you can share with us your feedback to help MOE enhance and improve the experience, benefiting more parents in future.
[Known Issues]
- Samsung S7 on Android 6 and 7 is known to have compatibility issues. To use Parents Gateway, please upgrade to Android 8
- Enhanced security measures have been put in place for rooted devices. The security measures is known to block apps such as Lucky Patcher and Rom Manager.
Uninstalling these apps will enable you to use the Parents Gateway app.
- No or inconsistent notifications received by Oppo and Huawei devices. This is due to battery optimisation configurations set by manufacturer.
[Note]
- If you choose to log out of Parents Gateway, you will stop receiving notifications for new announcements and consent forms until your next log-in.
- The Parents Gateway app uses Singpass to identify parents of students in MOE schools. Singpass is only used to identify and authenticate the parent. The Singpass ID and the password will not be stored in the app. Upon successful authentication, the connection to Singpass will be terminated and the login will henceforth be managed by the Parents Gateway app. There is no risk of Singpass credentials being stolen if a user stays logged in.
Updated on
Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Personal info, App activity and 2 others
Data is encrypted in transit
Data can’t be deleted
Ratings and reviews
2.9
3.48K reviews
Stanley Teo
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April 23, 2024
2024 update: still lousy!!! --- sends notifications by email that new info is provided in app, why not just provide info by email? waste time have to open the app. info in app usually pdf files, not easy to read on phone, have to zoom in and out, scroll left or right to read the pdf, end up I have to download the PDF, transfer to computer to read. this could have been solved in step 1 already. keep the app to simple text info and acknowledgement is ok. please provide mobile friendly web portal
8 people found this review helpful
Ministry of Education (Singapore)
May 2, 2024
Dear Stanley, Thank you for your feedback and email to us last week. My colleague has shared with you in detail about the new features that we are rolling out. Do look out for them! Thank you for giving us a chance to address your concern via email and we look forward to more constructive feedback from you to help us improve.
Jack
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March 27, 2024
2024: After 3 years, still need to use this app to download PDF. Very troublesome. IMO, this is the worst app from gov of sg. 2021: Feature request: Please forward a copy of message to my email. Most of messages are actually messages should be emailed. I have to constantly download a PDF attachment and forward to my email manually.
5 people found this review helpful
Ministry of Education (Singapore)
June 16, 2021
Dear Sir/Mdm, thank you for the feedback. We will take this suggestion into consideration in our future releases. Please contact us at moe_parents_gateway@moe.gov.sg should you encounter other issue. Thank you.
ken koay
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May 22, 2024
No search function since day1. Have feedback many times, gotten response that it's being worked on to add search function. It's been at least 3 years, still no search function. It's a frustrating experience using this app. How about MOE outsource this to Govtech?
Ministry of Education (Singapore)
May 23, 2024
Dear Ken,
Thank you for your feedback. We apologize for the inconvenience. Search feature is part of our many enhancements in the pipeline and, in the meantime, we've rolled out a save feature progressively this week to all parents for your convenience. Rest assured that MOE is working closely with Govtech on this. Thank you for your patience.
What's new
- Bug fixes