Neo Smart Blinds
3.8star
99 reviews
10K+
Downloads
Everyone
info
About this app
Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
Ratings and reviews
3.8
92 reviews
Alan Hong
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March 23, 2024
Like other reviews have stated, the problem lies with this app and/or hub. It sends the signal to the hub and blinds but never checks the state of the blinds. So most of the time, there's always one to three blinds that don't respond to the commands. The remote control works flawlessly every time. Which leads me to believe it's this app that's the problem.
2 people found this review helpful
Neo Smart Blinds
May 9, 2024
Hi, we apologize for any issue you might be having! Could you please send a message to tech@neosmartblinds.com with your account details and Smart Controller serial number? We would like to take a closer look into the configuration of your account. You can also reach us by phone at 438-389-8123. It reaches support directly. We're here to help!
A Google user
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March 2, 2020
Very easy to use and setup, works as advertised! Only 4 stars because the sunrise/set feature doesn't work unless you allow the app to constantly run geo in the background. I tried 'only while using the app ' and the sunrise schedule didn't work. This is ridiculous because the app has my city)state. The sunrise/set feature could easily work if the company wanted it to without the Geo location turned on. Instead, you must use data and drain your battery for the feature to work, no thanks.
5 people found this review helpful
Neo Smart Blinds
March 2, 2020
Michael, thanks for your updated review. On our app, enable geolocation, sunset/sunrise feature. Close the app. Then, press and hold the Neo Smart Blind app icon. Tap on the option “App info” and set the location permission to “deny”. We have limited characters to answer here. To better assist you, please e-mail us at tech@neosmartblinds.com.
Riley Hosman
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March 14, 2022
I've had 12 blinds for 2 months now. Pairing worked pretty well. Scheduled automation typically works, but is unreliable (50% of days, 1-2 fail). It's like the hub asks the blinds to lower, but doesn't check if it worked/retry. There's no way on the app to check the blinds' states. It tracks sunrise/sunset, but was an hour off after daylight savings time (I'm in CST). Top down/bottom up sometimes randomly closes with mode "3" resulting in the whole stack lowering and the blind staying open.
7 people found this review helpful
Neo Smart Blinds
May 25, 2022
Hi, we apologize for the issues you are having! Could you send us your account details to our customer support at tech@neosmartblinds.com? We'll get in contact with you to have the issues fixed.
What's new
- Fixed list of remotes not loading during add blind process
- Fixed white screen issue when editing certain scene configurations
- Fixed white screen issue when editing certain scene configurations