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Unusable with complex secure passwords. I have long complex passwords that I manage with LastPass. This app prevents a password manager to fill in the password, it prevents me from copying the password, it prevents me from running the app in multi-window mode so I could read from lastpass and type into the app, and, to top it all off, I cannot bounce back and forth between my password manager and the app as it erases anything that's been typed thus far when I ring the app back to the foreground. So, if I want to use this app I have to write down my password on a piece of paper to copy it, or use a less secure password that I can remember. Oh, and of course no support for fingerprint either. So ridiculous. Horrible design coming from a bank that should facilitate and encourage complex passwords, not frustrate the use of them.
18 people found this review helpful
Grant Toeneboehn
Trying to view or edit account transfers simply does not work very well and app performance is laggy. Clicking the "xfer" button on the bottom menu does not immediately change the page, often requiring a page refresh. Trying to edit a scheduled xfer is also very difficult. Clicking into a specific xfer does nothing until I reload pages and there is no extra message to confirm a xfer delete. This performance is unacceptable and makes me want to switch to a new bank with better technology.
7 people found this review helpful
Alan G
Yes it's functionality & interface feels about 30 years old, yes it doesn't work with any password manager, yes you can't even copy & paste your password into the app, but on top of all of that, now it just stopped working completely. I try to open the app & all I get is a blank screen. This must be Sallie Mae's implementation of ultimate password protection -- not even I can sign in! It kinda makes me wonder how safe it is to keep my savings here. Maybe it's time to find a different bank.
2 people found this review helpful