Milos Petrovic
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I called the Freenet Support to inquire about my bill and they asked to say that I am ok to receive a survey to rate the support and if they can send email with Waipu TV. After a month, I got a notification from the bank to pay 8,60 euros... Anyway, I spoke again with CS and apparently you can "buy" a service like that, via phone call...no account open with my email, nothing! Ofc, had to pay! *Edit 😂 what is this response, this was all after talking with your CS😂 Don't just copy/paste replies.
3 people found this review helpful
We apologize for the inconvenience you experienced with our customer support. We understand your frustration and we apologize for any misunderstanding. We recommend reaching out to our customer support team directly to resolve any billing issues and ensure a better experience in the future.
Antonio Mitrev
For one thing the freenet/vodafone network is REALLY BAD. Always have problems connecting to LTE. Second the app needs to be redesigned because it just looks old and 9 out of 10 times when I open the app it says it can't connect. FREENET you shoul really work on the network to give customers better reception and just make your app more stable and modern.
12 people found this review helpful
Hallo, Die jeweilige Netzqualität und Ausbaustufen (2G, 4G (LTE) und 5G ist immer abhängig von der jeweiligen Versorgung und dem Ausbau der Netzinfrastruktur in einem geografischen Gebiet. Ihr freenet Team