Justin Frahm (Jusdino)
I can't figure it out. I'm not dumb, but this app is obviously very cheap and clunky. I can't, for the life of me, get my new neo pen's writing to just show up in the app. Any directions, where they're written at all, are poorly written, incomplete, and don't spell out the most basic function. The unintuitive interface doesn't help. I think I'll return this pen.
NeoLAB Convergence
June 4, 2024
Hello. We apologize for any inconvenience caused while using our service. If the Neo Studio 2022 app and BT connection are working correctly but the writing on the dedicated notebook is not being recognized, please send the details of the issue along with a screenshot to support@neosmartpen.freshdesk.com for a prompt response.Thank you.
N Poplin-Redhouse
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UPDATE #2: I LOVE THIS APP!! I've been using it for a month or two now and it's doing exactly what I wanted to do. Certain functions it took me a little bit a few weeks to figure out but I did eventually. I have every digit crossed that they continue to make these and support the app. I hope at some point we can buy the following years planner early because I plan out quite a ways.
NeoLAB Convergence
April 15, 2024
Hello, this is the NeoLAB Support Team. Firstly, we sincerely appreciate your positive review regarding your experience with Neo Studio. We are currently preparing the integrated version, Neo Studio 2, to further enhance your utilization of the Neo Smartpen. We will continue to strive to enhance your utilization of our services.Thank you once again