Nathaniel Carlson
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This app won't even open properly half the time. The layout is not very intuitive. Half the features are useless to most normal customers, but they're in the way of regular functions we would need, rather than being in a submenu just for those who actually need them. It's just overall a poorly designed and poorly built app. Not sure why they went in this direction. I've even uninstalled it and reinstalled it due to a notice that "there's a new version of this app" but that didn't fix anything.
18 people found this review helpful
Numerica Credit Union
February 16, 2022
Hello, thank you for bringing this to our attention. We’re so sorry to hear you’ve been experiencing issues with digital banking. We appreciate your feedback, and our team is working hard to continue improving the app experience!
Paula Taylor
Way to spring this on us without warning. The app is cluttered and more difficult to navigate than the old one. None of my bill pay info carried over from the old app which is the most frustrating part. I have to enter all these accounts again manually. I am not getting texts alerts like I should. The one good thing is that now I can see and use my kids' accounts. Other than that the old addage applies "If it ain"t broke, don't fix it".
55 people found this review helpful
Amanda O'Neil
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We were not able to access our accounts for days during the switch over. Then when we did finally get the green light, we had to re-register. Then realized our account information was someone else's (with security still keeping info concealed). That corrected itself fairly promptly. A few other things were messed up. One of my bills can no longer draw funds via ACH and now, it is telling me to install the new version again but there is no new one that I can find! This is getting ridiculous.
11 people found this review helpful
Numerica Credit Union
February 16, 2022
Hello, thank you for bringing this to our attention. We want to make sure you have quick, easy access to your money, and we’re sorry to hear there have been problems with digital banking. We’ve made multiple updates to the app, so we hope you’ve seen improvements in this process.