Back-Up Care

Bright Horizons Family Solutions, Inc.

About this app

Family care emergencies can disrupt your whole day. The Bright Horizons® Back-Up Care Advantage® programme can give you peace of mind, providing replacement care when regular arrangements fall through. The Back-Up Care Advantage programme is available to people who have Bright Horizons back-up care as one of their employee benefits.

Now the programme is in the palm of your hand. As a registered user of the Back-Up Care Advantage Programme, you can conveniently schedule care right from your mobile device with the Back-Up Care app. Whether your regular caregiver calls in sick school is closed, or you’re between care arrangements, the Back-Up Care app is your easy, time-saving solution to managing family care challenges while on the go.
Once you sign up, you can use the Back-Up Care app to:
• Request back-up care
• View details of existing reservations
• Cancel a reservation
• Find nearby care options and view each location on a map
• Add confirmed reservations to your calendar
• Get details about your benefit offering

To register for the Back-Up Care Advantage Programme visit backup.brighthorizons.com.

Ratings and reviews

Super buggy app. I requested care and it confirmed but never follow through. I logged back into the app (which in and of itself is a very difficult task because it keeps either forgetting the biometric sign in or I get a message saying that some error has occurred just because I tried to log on with username and password) and there was no mention of the request I placed anywhere.

UPDATE 2022-07-22 The issues have been fixed. I have been using it for the last few weeks and my experience is positive. My only recommendation is to change the caregiver preference option from single choice to multiple choice. Thanks for listening to the feedback. ======= It's logging me out frequently. Everytime typing my login credentials does not make sense. No other mobile app is such frustrating. I decided to use website instead of dealing with such issues. Thanks but no thanks.

Lots of bugs. Cannot choose 12pm as a start time. Also times change from what you select when you try to enter the end time. Reported this problem weeks ago and still not fixed. App is not really useable. Better off using the web version or another app. It appears the select time app hasn't been working for almost a year according to the other reviewers. I don't understand why they can't fix the app after all the negative feedback!!? So this app wins for worst app and support ever!

What's new

This release includes minor tweaks and small bug fixes to enhance stability and performance.