Michelle Javas
When you want to see your history of payments or make a payment it says you tried to many times yiur session has timed out try again later . There is no reason session should time out cause it is my first try
Noobar Zadoian
Terrible by all means Trying to access my account then you check you are not a robot, that will ask you to choose specific photos as a security, the window that continues these photos so big to the point can't read what is the question and can't see the rest of the photos. If you lucky enough to guess the question and choose the right photos, now you go to the bills and good luck to open one... You just see long list of bills that impossible to open even after DOWNLOADING the Adobe reader PDF 😡
7 people found this review helpful
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App needs improvements with the UI and available features. The only useful thing about the app is that you can pay your bill. Other than that you will be directed to the website which is not mobile responsive. Good luck trying to verify you are not a robot which gets asked everytime on the website. For what I pay to LADWP, I would hope they would invest in their digital technology but again, they might just increase rates first before thinking about customer service.
13 people found this review helpful