Darryl Brooks
Downgraded from 2 to 1. As many others below have said, the check deposit doesn't work. It worked for me 95% of the time for a couple of years, but last few months and after this update, it never works. Doesn't matter what the background is or how much light. IT DOESN'T WORK. 2 months later, more complaints and it still doesn't work. 2 more months and no fix. CU please don't call me. It doesn't work. Fix it. Another month. Still broke. If anyone interested, the one by Paypal works great. Captures fast and sure every time. Paypal just updated their app and now it is even better. Another month, and they updated the app. But still didn't fix the e-deposit. Changed one button, but end result, error message just like all the other complaints. 9 months later - still broken. Two more months and a new phone, still can't deposit checks.
4 people found this review helpful
Ashley Grevatt
I was having no problems with the app up until today. Today I've been able to login once and make a transfer. I can't check my account or do anything. I've opened and closed the app, restarted my phone, uninstalled and reinstalled the app and still nothing. It stays stuck on a black lit up screen.
5 people found this review helpful
iTHINK Financial Credit Union
12 August 2022
Hi Ashely, thank you for using our app and we apologize for the challenges. For better assistance, when experiencing difficulties, please contact our Service Plus support team at 1-800-873-5100. Thank you.
Chris Velez
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This app is so much better than what it used to be. Most of the issues I see from reviews even from just a few months ago have been fixed. You can perform so many functions: appointment setting to see an advisor, transfers, bill pay, even transferring money for free to an external bank up to a certain amount. You can do a cash advance & credit card stuff too. So much is available and I don't know if I even know everything that it can do, and I can do almost everything I need in the app.
4 people found this review helpful