My Utilita
4.0star
54.9K reviews
1M+
Downloads
Everyone
info
About this app
Say hello to the My Utilita app. Your energy is now at your fingertips, giving you even more control over your energy usage and spend.
Check your energy credit or bills
Top-up and make payments
Save your payment card details
See how much energy you’ve used
Apply for a POWER UP
Refer your friends
Get exclusive rewards with Utilita Extra
Enter meter readings
And much more!
Check your energy credit or bills
Top-up and make payments
Save your payment card details
See how much energy you’ve used
Apply for a POWER UP
Refer your friends
Get exclusive rewards with Utilita Extra
Enter meter readings
And much more!
Updated on
Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region and age The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
No data collected
Learn more about how developers declare collection
Data is encrypted in transit
You can request that data be deleted
Ratings and reviews
4.0
53.3K reviews
J R
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24 June 2024
Great for seeing balance & topping up. Poor for seeing usage - last 30 days & annual usage now showing incorrect amount - last 7 days only shown as a graph, no actual amounts (£ or KW) Update - as per Utilita request, I emailed customer services & then received a text, telling me to use home display as the app is only a guide - maybe only a guide/estimate but £8.31 for last 30 days is a poor estimate.
1 person found this review helpful
Utilita Energy Limited
20 June 2024
Hi JR
I'm really sorry to hear that the app usage doesn't seem to be working properly. I'd really like to look into this in more detail for you. If you could pop us an email to customerexperience@utilita.co.uk, with your account number, first line of address and postcode, we'll look into this more for you. Thanks, Pete
Jade H
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10 June 2024
Terrible app, sitting without power for over 30 minites after paying my top up, I could have walked to the store, topped up an old fashond electric key, and walked back in 10 minutes. No option to turn on notifications so that it'll tell you you're running low. Just all round awful experience with no customer service support.
Utilita Energy Limited
11 June 2024
Hi Jade. I'm sorry to hear of your issue with delay when topping-up via the app. Please can you send us an email to ‘customerexperience@utilita.co.uk’ which includes this review, your customer reference number, name and/or full address. A member of our Customer Experience Team will then be in touch to get this resolved. Many thanks, Ben
Sam2695 (Sam2695)
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24 May 2024
Came home from work to having no electric. No warning of low credit, my auto-pay and notifications were randomly disabled. Took 2 hours for my manual top up to get applied, then my main meter wouldn't connect, had to spend another hour on hold to get it remote unlocked to get me back up and running. If you're going to make updates, at least make sure they work. On the phone you were aware of the issue. An email or something would have been welcome.. my fridge/freezer food all perished
20 people found this review helpful