2.9
716 reviews
100K+
Downloads
Content rating
Everyone
Screenshot image
Screenshot image

About this app

FCMBOnline Token is a software token that generates One Time Password (OTP) for transactions. The OTP is usually a 6-digit number, which can be inputted where it is required for banking operations
Updated on
7 Dec 2023

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region and age The developer provided this information and may update it over time.
No data shared with third parties
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No data collected
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Ratings and reviews

2.8
695 reviews
Eddie Dickson
16 June 2023
This App keeps crashing after I updated it. This is embarrassing for an institution like FCMB. And all you get is "we are working on it". I have read the reviews and this has been going on for more than 2 months. Are you telling me that FCMB cannot fix their APP in 2 months? This is a service that customers paid for when activating the service. FCMB can be sued for not delivering appropriate service.
98 people found this review helpful
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FIRST CITY MONUMENT BANK LIMITED
19 June 2023
Hi Eddie, apologies for the inconvenience. We are working on restoring service.
Omotayo Talabi
27 December 2023
I went to one of the branch socan set up new one for me. In my usual way to protect my token I went to settings to setup a password which was successful only for me to insert the password for the app to launch waoola! INCORRECT password. How? Ok the whole process was repeated to activate my app again. This time I quickly used it to make a particular payment that I have delayed before I went to set up the password again (2nd time). Up till now I'm still getting the INCORRECT password response.
36 people found this review helpful
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FIRST CITY MONUMENT BANK LIMITED
28 December 2023
Hi Omotayo, we regret the inconvenience caused. kindly contact us via our social media channels on Twitter @fcmb_help or Facebook @FCMBMyBank to enable us assist. Thank you
Ola Aiyegbusi
17 February 2024
The process for reactivating a mobile token is too complicated and even worse, it doesn't work. The QR code you're supposed to get via online banking shoes an error. The reactivate token process via online banking does not work. It fails every time. Terrible software integration!
1 person found this review helpful
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FIRST CITY MONUMENT BANK LIMITED
21 February 2024
Hi Ola, apologies for the issues, please share screenshot of the error message with us via our social media channels on Twitter @fcmb_help or Facebook @FCMBMyBank. Thank you

What's new

Bug fixes and updates.
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