Chris Wang
Completely useless app. Went to the laundromat to find that I need to use this thing to pay now. downloaded the app, tried to add money, but the app just completely bugs out. I tried with 2 different payment options for 10mins. In the end I just left without doing laundry. Been going to my local laundromat for two years now, won't be going back if I have to use this thing. The previous system with MobilePay worked perfectly, now it's just broken. Idiotic business decision.
Hello Chris, I'm truly sorry to hear about your experience with attaching your payment method. Please reach out to us via our support chat, email at contact@airwallet.net, or call us at +45 78 70 99 99. We’ll make sure you can continue using your local laundromat. Looking forward to hearing from you. Hana & the Airwallet team
Christian Devantier
Absolute disgraceful app and company. From one day to another they force you to put money on a balance, instead of just paying directly. Also they dont let you wash your clothes even though i had enough money on my balance to pay for it, so I had to put extra money on the balance. In addition to that they charge you 20DKK.- to withdraw your money. Nothing but scoundrels. We will be working on finding another company for hour condo units.
Hello Christian, I'm sorry about your experience. We've updated the app to allow adding more funds at once to reduce frequent authentications as reaction to our user's feedback. To avoid refill warnings, you need to make sure to set your refill limit to 0. Please reach out to us so we can help you sort all of this out! Regards, The Airwallet team.
Tibi I
Makes paying for shared laundry easy but not without problems. Would be nice if developer added an option to notify users when device cycle was over.
Hello Tibi. Thank you for your review! We appreciate the feedback. While our app does offer a notification option, its functionality depends on the machines at your location. Unfortunately, some machines can't communicate their availability. Please reach out via contact@airwallet.net, and we'll look into it. Kind regards, Hana & the Airwallet team