Hindware Smart Appliances

Hind ware Home Innovation Limited

About this app

Hindware Appliances Mobile App is for Hindware consumer appliances like

Water Purifier, Air Purifier, Air Coolers, Water Geysers & Kitchen Appliances.

Water Purifier & Air Purifier comes under the brand name of Moonbow and rest other appliances come with Hindware brand name.

This mobile app offers the services for both Smart (IoT based products) & non Smart products. Currently IoT feature is available with Water Purifier, Kitchen Chimney & Water Heater products. The main features of Hindware Appliances mobile app are

- Customer Registration

- Product Registration

- Controlling & Monitoring of Smart IoT based products from anywhere.

- Service Request Creation

- Information of all Product Ranges.

- New Product launches & offers.

- Documents Management

Customer Registration

New customers have to complete the one time registration process. They can also do the registration using Facebook & Google. After registration they can login with their mobile number using ‘One Time Password (OTP).

Existing hindware customers (those who have already used the Hindware services) can use their primary mobile number for login directly using ‘One Time Password (OTP)’.

Product Registration

Customer can register their new products with simple process by scanning the QR code present on the product.

If your product don’t have the QRcode then product registration could be done using model details.

Controlling & Monitoring of IoT based Products

Customers can control their IoT based home appliances product with their mobile phone from anywhere using Hindware Appliances App if product is connected with the internet. The controlling features will vary depending on the product category.

Service Request Creation

In case of any issue or problem with the product, customer can directly create a service request from the app for both IoT & Non IoT based products which are registered with the app.

If any service request is registered through call then it will also reflect on the app.

Information of all Product Ranges

Customers can explore all the product ranges available with Hindware Appliances.

New Product launches & Offers

Customers can receive the details for any new product launches & offers through the notifications of mobile app.

Documents Management

No worry of losing the invoice of the products to claim warranty. You can upload the invoice through the mobile app and it will keep it.

You can also download the product manuals directly from the mobile app.

Ratings and reviews

Pathetic service.. lodged a complaint on 2 jun &it is still not resolved. Technician visited on 7Jun and installed cooler wings in opposite direction so it's not working properly. After calling technician he told that he will come next day & it's being two days he is not picking up call.After contacting customer care 4-5 times, they provided contact number of some senior person who is also not responding to calls. I don't know that will I be able to use this cooler in this summer or not.

This app is useless. I have been registering complaints and escalating these for more than a month now. No one is attending. No one is responding to my complaint. The product is under warranty, yet no service is being provided. The service centre has flatly refused to provide service stating that they don't get paid by the company. After that they cancelled the complaint without my permission. This is a breach of service agreement and will invite legal repercussions.

Service is not good, takes too much time. Very delicate products and spare parts are out of stock for weeks. Technicians will not be available for months. Poor response from regional managers and all levels. Not suggestable. Horrible service.

What's new

Minor fixes