AnswerConnect

AnswerConnect Mobile

About this app

Maintain connection with your virtual receptionists and follow up on new opportunities Anywhere with the AnswerConnect app. Take your 24/7 customer service team with you and get the latest call messages direct to your Android device.

Follow up on new opportunities in a click with secure access to your live-answering service dashboard from your personal device. Harness the best of AnswerConnect and stay updated on all the customer messages we take on behalf of your business.

With the AnswerConnect Android app you can:

-- View inbound messages taken by our customer service team
-- Contact clients by call or text directly through the app using your Business ID
-- Access and update customer contact information
-- Connect and collaborate with team members via 1:1 and Group chats
-- Forward customer messages to your team via email/SMS
-- Add notes and reminders to key customer messages for your team to follow-up
-- Report a problem or an issue to the admin.

Note: You must have an AnswerConnect account to access the Android app

Ratings and reviews

With the last few versions of the app, I can no longer see a time when the last engineer was called out. I can see the date or yesterday, but no time unlike before. It's extremely handy and essential for our business to know on changeover if the previous call has been left or needs attending

The service from Answer Connect is great but the app itself no longer works since the update today. Whilst I can open the app itself, I can no longer click into individual calls to obtain details as the app crashes.

App works well. What AnswerConnect software and call flow can do is excellent but the quality of the call handlers is very poor.

What's new

Bug fixes and performance improvements