Tommaso Russo
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Customer service is excellent and very attentive and friendly! The app has two issues. 1) When attempting to enroll in financial tools, you are taken to a new screen. After agreeing with the terms (which are blank and only show a blank box), you're taken to a new screen. There, you see two half red circles that just keep spinning, and eventually, it times out. 😞 2) No way to enroll in direct deposit. I never received a routing number or blank check, and there's no DD section or link.
1 person found this review helpful
A Google user
The App has improved but mobile deposit is still a challenge. I wish it would automatically capture once it reads the check. The UI has improved but I wish the mobile deposit would post more quickly. I think it doesn't credit account until it is verified. I would rather it credits instantly and then reconcile if there's an issue. since most transactions follow through this policy seems more customer friendly.
2 people found this review helpful
A Google user
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UI is alright. Truthfully not the most user friendly in some sections. For the last few weeks it has had constant trouble loading once username and password are entered. It would be nice to have a better option for verification than the email/phone choice. It gets old to keep using it, as device registration frequently gets dropped.
9 people found this review helpful