IDS Service Mobile

Constellation Dealer

About this app

Wouldn’t it be great if your service technicians could perform their key daily tasks from anywhere in the dealership? Thanks to the IDS Service Mobile App, they can!

Our Mission is to provide an end to end mobile solution that enables dealerships to find new ways to save time and generate more revenue by innovating, automating, and creating unrealized efficiencies through our intuitive and easy to use app that will keep your techs in their bays turning wrenches.

This app is fully integrated with the IDS Astra dealer management system and works on all devices running Android version 7 or later.



With this app, you will be able to:
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- Increase technician productivity. Get your technicians to clock in and out of labors, update work orders, move between jobs and take relevant photos on the go and automatically attach them to the WO.

- Accelerate checkouts. Take credit card payments and signatures from anywhere in the dealership to get your customers in and out faster.



Here’s what our customers had to say:
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“We can provide service to our customers right on the spot, without having to go back and forth to a computer, which is a huge plus for us.”
- Jeremy Ketelsen, Ketelsen RV.

“One of the features we liked about the IDS Service Mobile App is the ability to take pictures of units, engines and parts, which we can then attach to specific jobs and warranty claims. It allows us to increase the efficiency of our warranty process and gives visual history of a unit or part when it enters the dealership, removing any possibility of future discrepancies.”
- Carly Poole, Buckeye Marine.

Ratings and reviews

This app has potential, but too often, it will not let me sign in. I can't finish my work as a result and sometimes can't get paid until it lets me log in. I do troubleshooting for a living, and I know to force close the app, restart the phone, and sometimes uninstall the app. These have never worked for me. IDS has literally affected my paycheck on multiple occasions. Hopefully, they fix their issue, but until then, I have to give them a 1 star rating. It should be .5 star.

Horrible horrible product. Constant "you forgot to log out" messages and red symbol over the clock in/clock out button. Did I mention that u can type for about 30 seconds and then it freezes and you lose everything. You contact them and it doesn't matter if its the mobile app or the PC version, they blame your phone/tablet or your wifi. Noone has a clue there If they don't blame your devices, they say they're working on a patch for YEARS to fix it and it never does

For the love of God, will y'all please fix this app. Costing valuable time and money being a flat rate technician when every single time you pick it up and take a picture or flag a job or punch on something it is crashed again with no connection. Have to either close the app open it back login again then research my work orders to find where I was at or have to disconnect the Wi-Fi and then reconnect it and then refresh it and then start over. Spend more time getting app to work than working.

What's new

- Parts Count Enhancements