passabene

Coop

About this app

Thanks to Passabene, you can scan your shopping directly on the shelf in any Coop supermarket in Switzerland and put it straight into your shopping bag. This means your shopping is already scanned and ready for payment at the checkout.
With the passabene app, you use your smartphone rather than a hand scanner from the store.

Your advantages:
- Passabene is easy to use:
You scan the items yourself and put them in your shopping bag.

- You always have an overview:
With passabene you can always see your chosen items and the total amount.

- You save time:
You don’t have to place your shopping on the conveyor belt. Only the completion code on your smartphone is scanned at the checkout or self-checkout.

How passabene works:
1. Install the app
2. Log in with your Supercard ID or create a new Supercard ID
3. Select the store using location services or by scanning a QR code
4. Scan item
5. Pay for your shopping at a checkout of your choice

Further information: www.coop.ch/passabene

Important:
A stable Internet connection (3G or faster) is required to use the passabene app.
Free Wi-Fi is available in all Coop stores, which you can use as an alternative to your mobile phone network.
Please note that you may incur charges from your provider when using the mobile phone network.

For more information about Coop’s free Wi-Fi go to: www.coop.ch/wifi

Supercard and digital advantages
When you use passabene you don’t have to show your Supercard at the checkout.
Digital coupons and collection passes are automatically taken into account when you shop. Your Superpoints are credited automatically after payment.

For detailed information go to: https://www.supercard.ch/de/app-digitale-services.html

Problems during use
If you have any questions or problems, please contact our Customer Service.
Tel. [phone] (national rate: CHF 0.08/min.)
Monday to Saturday, 8 a.m. to 8 p.m.
www.coop.ch/en/company/contact.html

Ratings and reviews

It's ok, but much worse compared to the Migros app. Setup had multiple errors. Payment is confusing, can't pay in the app but you are asked to scan "the" digital code. Both I and an employee didn't know what that meant until we figured out, I had to scan at a cashing station. Why? I already checked in at the beginning. Much smoother at Migros.

Fails on you when you need it (all self checkout terminals broken, endless queue at the severed checkout) open the app "haha, we logged you out, enjoy the queue". update: second time I hit a store with broken terminals, again logged out in the app. App is plain useless. @response: how do you expect me to do that? Reinstall app, log in, go to the supermarket even though I don't need anything, pull out the phone to check if I'm still logged in, have spent half an hour product testing for you?

I think you implemented recaptcha in some funny modal and it doesn't disappear when it should - so I can't even login

What's new

- Supercard PAY: Payment methods can be used on all your devices and in selected online shops.
- Various bug fixes