George Anfilogoff
The service itself is great, but the app and the customer support are very bad. I recently had my phone stolen, the company wouldn't help me cancel the sim, which is very dangerous as thieves could use the phone to gain access to important websites. They just kept telling me to find another phone to install the app on, which shouldn't be priority! And no emergency number to ring to notify lost/stolen sim, again, really dangerous
17 people found this review helpful
KK Wong
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Anything after the 4G data you bought is basically useless, you can't even get into their app to purchase data in urban area, no connection at certain mtr station...Always crashes for no reason, have trouble connecting, not the most stable mobile service I've experienced. Updates too regularly, normally its a good thing but this is just annoying and it eats up your data.
23 people found this review helpful
A Google user
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While the app shows a lot more comprehensive information than any other HK network provider, it still has a few issues. It's very frustrating it can save your credit card for monthly payments, but not for risking packages. You need to put the details every single time.
2 people found this review helpful