![](https://play-lh.googleusercontent.com/a-/ALV-UjXQQosyMo4vWNQJHwEDQS-muu43BP6t4cQhneZKgjgyTYus9-Qjhw=s32)
Scott Cox
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Had to contact the developer over issues with the app controlling the units and it worked for a little while. I've got other things to do rather than debug their programming, so I'm not going to continue dealing with the app and check back in another year or so and see if gets fixed. Reading the other reviews, it's apparent that the issues are vast. Edit: another year and it still doesn't work right. What is this, year 3? Always faulty indicating off when on in a room. This ap is eternally broke
4 people found this review helpful
Cielo WiGle Inc
17 May 2023
Hi, we apologize for any issue you might be having! Could you send details of what you are experiencing to our customer support at support@cielowigle.com or calling us at +1-425-529-5775 (9 am-9 pm ET, Mon-Fri)?
![](https://play-lh.googleusercontent.com/a/ACg8ocJlcX0ApmQVoImX1CwgN7HCoQG5qoJ2QnLttuUpVykm_1_imMg=s32-mo)
blud wurm
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It's great to be able to control my ac anywhere. It sucks that I have to do it every hour. The temperature is always off. Sometimes by 10 degrees. It'll be freezing and the ac will be blowing. EDIT: My review still stands. I don't trust the temps reported by this app. With the update to turn all off or on, I've found that I can't trust it either. It doesn't work all the time and that is very important. Especially when you think you turned off the heat and notice your temps in the 90's later.
2 people found this review helpful
Cielo WiGle Inc
30 March 2022
Hey there! we're sorry to hear that. Can you please share more details about the issue with our customer support team by either emailing us at support@cielowigle.com or calling us at +1-425-529-5775 (9 am-9 pm EST, Mon-Fri)?
![](https://play-lh.googleusercontent.com/a-/ALV-UjUvKP_24DTnN6ypzdWfzm4eSDn5fzBhZ9j-tTDXRdByi05I1cMY=s32)
RON GREENE
I'm having an issue lately with the app. Mr Cool mini split not holding set temp. Lately, it runs all the time and blows cool air when not heating? It should shut down when it hits the top set point. It instead cools the house down 4-5 degrees below the low set point. It should start heat when reaching that low temp setting. Also, it's not consistently following the schedule. *Noticed app updated, scheduled nolonger has link to comfy.
Cielo WiGle Inc
27 March 2024
Hi, we apologize for any issue you might be having! Could you send details of what you are experiencing to our customer support at support@cielowigle.com or calling us at +1-425-529-5775 (9 am-9 pm EST, Mon-Fri) ? We'll get you up and running.