EDF

EDF Energy Ltd

About this app

• Register for or log into your online account
• Use fingerprint recognition to log in quickly and securely
• Switch easily between your accounts or properties
• Check your account balance, payment and tariff details
• View your bills and payments history
• Receive notification alerts and reminders
• Make payments in an instant
• Submit your meter readings
• View messages and documents we’ve sent
• Renew or change your tariff
• Share your unique link to refer a friend
• Get help fast – check our FAQs, or send us a message

Energy Hub (for smart meters)
• See how much energy you’ve used and what it costs
• Get an energy breakdown on things like heating and cooking
• Get personalised tips to help you save energy and money

Pay As You Go (for smart meters)
• Check your balance and top up your meter
• Set auto top-ups or get low-balance alerts
• View your top-up history

Do you have a traditional prepayment meter? Sorry, the app won’t work for meters that don't allow online top-ups – but you can log in or sign up to MyAccount to manage other aspects of your account online.

Ratings and reviews

The EDF app isn't very user-friendly. Their updates prevent passwords from working, so you have to reset it each time.. You can't set up a Direct Debit, or change from the deemed tariff. You can fill in all the required information, after which, it tells you that it has been unable to complete the request and to try again later. It won't save details to make manual payments simpler. The only thing that does seem to work well in the meter reading input.

Useless as a tool for monitoring balance, can be up to a day out of sync. Also if it weren't for Google pay, the recent update would have taken the payments from almost instant (saved credentials) to having to enter all bank details manually per payment. a complete step backwards. Gets 2 stars only because it prevents users having to physically go to the shop to top up. Would be better to remove most of the broken features than trying to maintain them, just to save UI space.

since the app has been updated it no longer shows you real time credit, sometimes it takes a day or more to show you the actual credit on your meter, which is no good if you are not at home for a few days and want to keep an eye on your credit. Also when you top up you used to get the long code immediately and now it comes in an email which can take a while to get through. Not liking the updated app from the previous one.