Eyren Lindsay-McRoy
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Haven't been able to login at all, every time I attempt I'm kicked out before I can even finish entering my password. I've tried reinstalling multiple times but it hasn't worked. Update: 12/16/23 I had received a call from Hometown and at the time I was just using the browser version of the app. However it doesn't have all of the features. The issue STILL is not fixed. This is absolutely outrageous and makes it extremely inconvenient for people like myself who can't get to the bank.
7 people found this review helpful
bankHometown
November 29, 2023
Hi Eyren, we apologize for the inconveniences you are experiencing with our Mobile Banking app. If the issue continues, please contact our Customer Care team at 888.307.5887 so we can help.
Colin
App has a bug, as of this review. I appreciate the time & effort it takes to write & maintain the app. However, I need this app to work, when I need it to work! Typically I get the the "spinning circle of death".(depends on time of day) Doesn't matter if I am on WiFi or Data. Can someone please try to fix this? In the drop down shade on Android for account notifications & alerts, notification icon is a white circle. Can this be changed? Maybe something like an exclamation?
3 people found this review helpful
bankHometown
November 10, 2023
Hello Colin, thank you for your review and for being a customer of bankHometown. We are very sorry about the inconvenience you’re experiencing with our Mobile Banking app. Please contact our Customer Care team at 888.307.5887 if you are still experiencing difficulties here so we can help resolve this.