kumo cloud

Mitsubishi Electric US

About this app

The kumo cloud® app enables you to remotely monitor and control your comfort by connecting to the mini-split systems installed in your home or building at any time and from anywhere. Whether you’re out for the day, a few days, or even a month, kumo cloud is at your fingertips. Change temperatures, schedules, check status, and now, receive alerts and connect with your contractor in the app.

With kumo cloud you can:
• Monitor and change temperature, mode, fan speed, and vane direction of an indoor unit, a group of units, or the whole home.
• Receive alert notifications for equipment errors, extreme temperatures, and unclean filters.
• Program a schedule for any individual room or the whole home.
• Use our patented algorithm to automatically change a system from cooling mode to heating mode and back based on comfort needs.
• Add your installing contractor’s contact information to the app, so they can be contacted quickly and easily with any concerns.
• Integrate with Amazon Alexa or Google Home smart devices for voice control and automation.
• Expand your heating and cooling system capabilities with IFTTT Applet integration.

kumo cloud accessories include:
• kumo touch™ (MHK2) for controlling individual zones with a local wireless controller.
• kumo station® (PAC-WHS01HC-E) for controlling third-party supplemental heaters (boilers, furnaces, hydronic heaters, etc.), dehumidifiers, humidifiers, and ventilation equipment.
• The Wireless Temperature and Humidity Sensor (PAC-USWHS003-TH-1) for remote temperature and humidity sensing.

In order to use the kumo cloud app, one of the following devices must be installed on the indoor unit(s) you want to control:
• PAC-USWHS002-WF-2 (Wireless Interface 2) *Current model for sale*
• PAC-USWHS002-WF-1 (Wireless Interface 1)
• PAC-WHS01WF-E (Wi-Fi Interface)

For more information on how kumo cloud can manage heating and cooling in your home, visit https://www.kumocloud.com

For help with troubleshooting you can reach out to your installing contractor, call us at 800-433-4822, or visit the kumo cloud FAQ page at https://help.mitsubishicomfort.com/kumocloud/connectivity.

If you are having issues adding or reprovisioning devices with Android 12 or newer, please go here for tips: https://help.mitsubishicomfort.com/kumocloud/connectivity#what-if-my-mobile-device-is-running-android-12

Ratings and reviews

This has been getting better and more stable with time, for the most part, but it is still surprisingly buggy. Some zones sporadically show as unavailable, and will eventually pop back up or require a restart. It would be very helpful to have more than one program, e.g. separate summer and winter programs. It would be even nicer to allow multiple programs to run concurrently, and you can select which should be running.

This is one of the more poorly written apps I've seen but I use it multiple times a day. I love my split system but this app needs help in a big way. It's slow to control the units, the navigation is confusing, some functions don't work, there's no widgets or quick ways to control zones, and it looks outdated. But 2 stars because it does technically "work".

App doesn't play well with the thermostats or remote controls. No "auto" mode in App like on thermostat and remotes. Multizone system (3 zones) with single outdoor unit doesn't work well. House isn't comfortable. Always a trade-off which space feels comfortable. I expected more from the "best" system available.

What's new

Enhancements to performance and reliability, as well as bug fixes