
A Google user
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This is by far the most, 'less than', "Vanilla" banking app I've ever had the displeasure of using. There are way too many steps involved just to be able to transfer money or pay bills, see my credit card, etc. I hate Citizens but you guys really need to take a hard look at their app. It's good! Even Chases app let's you see your credit score too. And they both have Zelle, which most POPULAR COMPETENT Banks do! You don't!?!? Not a very convenient bank or app. You guys are great for "hiding" money from myself!
17 people found this review helpful

Edwin Wiancko
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If you let Google save/fill in your password for you, the app does not know you have entered a password and does not enable the "continue" button. Support was helpless for this issue and I had to figure out myself to type an extra character then delete it in order for the continue button/link to enable. I asked the support person to log an issue, they said they would, but, the response really gave me the impression that they were just going to hang up and not do anything. Finding a new bank!!!
21 people found this review helpful

A Google user
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The app always worked fine for the several years I have had it on a multitude of different types of Android phones. Recently however it just gets stuck trying to download updates. I uninstalled it and reinstalled it. The app still states downloading updates when I enter it. Google play says there are no updates needed. It always kicks me out of the app after about a minute or so. I have been trying on and off for about a week now to no avail. I'm gonna keep trying, but it's very frustrating.
26 people found this review helpful