
Fox Fireheart
Crashes/Stops working everytime the button to scan the QR code is pressed. Android Version 8.1.0 Exact Smart Phone is Fortuna 2 (it's on the older side of smart phones) App does have permissions for camera, manually activated, and it can Run, but once the button to scan to QR code is pressed it crashes. Guessing either the app is unoptomized, phone is too potato, something about the app is buggy/broken, or some kind of mix of all three, no idea.

Blakjak
Do not tie your Entropia Universe account to this app! it essentially locks it to your phone, and if you lose your recovery code (or never got one) they tell you to file a support ticket. Problem is THEY NEVER ANSWER IT! It's been 2 weeks since I filed mine and nothing... If they fix it I will change my review!
10 people found this review helpful
MindArk PE AB
June 21, 2021
Hello Blakjak, if you are still waiting for a reply from support, please update your support case. And it's true that the app is connected to your phone for security reasons, and if you for some reason do not receive a recovery code when you connect it to the phone please send a support case regarding this.

Kyle Caraway
- Flag inappropriate
- Show review history
EDIT: after a response from Mindark I found that I need to manually go into the app info to allow the camera to scan the QR code. Just a suggestion but maybe have a more that tells people this in the info. Thanks. Something is wrong with the apps connection to my camera. When trying to scan the QR code all I get is a black screen with a red line(permissions giving to access phones camera). Using a samsung note 8
7 people found this review helpful
MindArk PE AB
August 4, 2020
Hello Kyle, sorry to hear you ran into this problem, but sometimes you manually have to give the app access to the camera through the settings on your device. If this doesn't help please contact our support department and they will assist you, you can reach them through this page https://account.entropiauniverse.com/support-faq/contact/