Amex GBT Mobile

GBT US

About this app

Welcome to Amex GBT Mobile: the business travel app that empowers customers of American Express Global Business Travel (GBT) by providing global access to booking, trip information, and live servicing. We focus on the details, so you can focus on the reason you are traveling (and maybe even get some rest). Whether you are a road warrior booking complex international trips with many connections, or simply trying to keep track of flight, hotel, car and rail details without resorting to paper itineraries that are hard to access when you need them – Amex GBT Mobile is your partner in all things travel. See how the new Amex GBT Mobile app will revolutionize the way you travel:
 
Book directly from your mobile device.
- Access booking features directly from the home screen of the mobile app.
- Complete bookings with live agent Messenger.
- Book hotels with Booking.com.
 
All your travel organized in one place.
- Updated itineraries and timeline view allow for easy access to all of your travel.
- New action oriented trips and segments, with contextual options based on where you are in your journey.
- Add trips booked anywhere using our new import feature.
 
See the future with a complete travel timeline.
- Our improved timeline view allows you to see all your trips in one feed.
 
Chat with a travel counselor with Live Messenger.
- Our Messenger feature allows you to connect with a travel counselor for assistance.
- Modify or change existing trips booked with American Express GBT.
- Book new trips, flights, hotels or other travel with a live agent.
 
Never miss a beat, with trip updates and messages.
- Receive important travel updates and notifications in real time.
- Stay safe while on the road, with Expert Care and Proactive Traveler Care. 
 
Important note about App Access
- In order to register and use Amex GBT Mobile, *your company needs to be a customer of American Express Global Business Travel* and have signed up for the app (if they have not, please ask your company's travel manager to get in touch with their account manager). You will then need to enter your company email address and complete a few registration steps. 
- To access a list of frequently asked questions, please click here: https://www.amexglobalbusinesstravel.com/faq/
- Available in 109 countries globally, in English, Czech, Danish, Dutch, Finnish, French, French Canadian, German, Hungarian, Italian, Japanese, Norwegian, Polish, Portuguese, Spanish, and Swedish.
If your company does not yet manage travel using American Express GBT’s tools, discounts and world-renowned customer service, please ask your leadership to get in touch with us to learn more about how we can help you get the most out of your travel: www.amexgbt.com.

Ratings and reviews

Apparently the only way to receive support on a trip is to download this app and use the chat feature. When using the chat feature, you CANNOT SEE WHAT YOU ARE TYPING. Even in the middle of a word, your cursor is on the line below the word, and the text box is only big enough for a single line. So you are typing on a phone, you cannot see what you are typing, and features like auto-capitalization or auto-correct do not work.

Won't let me log in. Says I cannot use an email address for a user name when I just registered using one and can log into the website with it just fine. What a bunch of junk. Update in response to developer feedback: So I need two different logins (and therefore two attack vectors for hackers) in order to access a single set of info on the back end? Here's an ingenious idea... let users log in with the same credentials. It's what we want, and the customer is always right. And for that, my review remains at one star.

The app definitely has potential, but it definitely has issues. In addition to other problems mentioned in the review, adding flights to my calendar also has problems. It works at first, but then everything added to my calendar disappears. It's some sort of syncing error, but with all the problems there's almost no point in using the app

What's new

We are always working to improve the performance of our app and your experience using it. Our latest release includes general bug fixes and some updates.